Request a replacement
Something wrong with your order? Raise a request within 7 days of delivery and we will send a new one at no extra cost.
What happens next
- 1Our team reviews your request within 24 working hours and calls you.
- 2We arrange a free reverse pickup — you do not have to ship anything yourself.
- 3The replacement is delivered within 5–7 working days of pickup.
Read the full 7-day replacement policy.